The guys from Orem's actually came to my house, jump started my vehicle, and brought it back to their shop to replace the battery. Of course it had to be a cold snowy day.... I was out of state and the wife would have been stranded. While I wouldn't expect Russ to do this in all situations, it shows the level of integrity and good service that this shop represents. I completely trust that when they say it's broke...it's broke! The prices are more than fair and the quality of work has been excellent at this auatomotive repair shop!